MK DESIGNS is a hosting engine for videos/media to be viewed . Due to the nature of how videos are processed, we uphold a NO REFUND POLICY. The customer is responsible for ensuring their order is correct before purchasing a membership. Please report any billing errors to support@misskarisma.com resolution of and billing errors by MK DESIGNS will be handled immediately Friendly fraud and abuse by disputing the transaction with the issuing bank will result in immediate disqualification from future sales and you will be banned from ordering from our site. We take fraud very seriously and will actively report cases of fraud to the local authorities for further prosecution.